You have three options:
a) Order with four weeks right of return
You can select, configure and order your INKLANG loudspeaker online. After receiving your speaker, you have a four week return policy. This does not apply to loudspeakers that have been painted according to your individual color specifications as part of our Designers Edition (free choice of color).
b) Hear it in advance at home (trial weekender)
You can borrow the INKLANG loudspeaker of your choice nationwide for a weekend of your choice with our trial weekender. The loudspeaker will always be delivered to you on Fridays and will be picked up the following Monday. The trial weekender is currently available in Germany, Austria and the Netherlands. You can find out everything else about the trial weekender here.
c) Visit the showroom in Hamburg
d) Meet customers in your region
You are also welcome to exchange information directly with INKLANG customers in your region or to have a personal sound check. You can find out which customers live in your area here.
INKLANG supplies its customers directly without the involvement of dealers and distributors. Since the considerable costs for these sales channels are eliminated, the price-performance ratio of our products is fundamentally better.
There are basically no restrictions on the amplifiers that you can combine with your passive INKLANG loudspeaker. Due to the quality of the speakers, the use of sound-influencing settings such as bass, treble or loudness is not necessary. This allows the amplifier to work linearly and is not challenged disproportionately.
You can find attractive offers here.
A comparison with the performance of a car helps for a basic understanding: think of a large, heavy car with an engine that is too small and you want to overtake someone with it: dangerous.
The larger the speaker or the larger the room in which it is playing, the more power is required. We recommend the use of stereo amplifiers from a price range of approx. 900 EUR and a power level of 60 watts per channel and more (Surround amplifier from around 2,000 EUR).
There are no upper limits, as the speaker is controlled more and more precisely with increasing power. In particular, there are no distortions / excessive demands on the amplifier, which are dangerous for loudspeakers. Rather, the loudspeaker is guided cleanly to its mechanical load limit, which as such is immediately audible: The membranes of the woofers hit the pole plate of the magnet system, which is audible through a clear knocking, toking sound.
Basically, the performance level of tube amplifiers is rather low due to their technology. Conversely, tube amplifiers are usually combined with loudspeakers that have a high level of efficiency, such as horn loudspeakers. The efficiency is expressed with "dB (1W / 1 m)". However, this value makes no statement about the audiophile quality of a loudspeaker.
In the AYERS series, this value is between 82 and 85 dB (1W / 1 m) in the usual middle segment of the market. This is absolutely unproblematic for the combination with all other amplifier technologies.
Technically, there is nothing to be said against the combination of our loudspeakers with a tube amplifier, but the achievable maximum volumes tend to be limited due to the lower power level in combination with a medium efficiency. As a guide, we recommend a minimum power level of your tube amplifier of 60 watts per channel.
You can configure your INKLANG loudspeaker in up to 3,480 variants. Therefore, your personal model is only created after you have placed your order. The production or delivery time is between 3 and 4 weeks from receipt of your order.
If you order INKLANG loudspeakers together with at least one hi-fi device, you will receive a discount on the purchase price of the loudspeakers and the hi-fi device. This will be shown in the shopping cart before completing your order. If you order a hi-fi device without speakers, the package discount does not apply.
With your order we ask you for a down payment of 50% of the purchase price. The second half is due approx. 3 to 4 weeks later when your loudspeakers are ready for dispatch. Payment is made by bank transfer, Sofort-Klarna (if available for country) or PayPal.
If you order loudspeakers and the hi-fi device together in one process, we ask you for a deposit of 50% of the total purchase price. The second half is due approx. 3 to 4 weeks later when your loudspeakers are ready for dispatch. If you purchase a hi-fi device without speakers, we ask that you pay in full with your order. Payment is made by bank transfer, instant transfer (Klarna Sofort) or PayPal.
We currently do not offer such an option.
INKLANG currently delivers to the following countries: Germany, Austria, Switzerland and Liechtenstein (in CHF with Swiss VAT and taxed), the Netherlands, Luxembourg, Belgium and France. Other countries are happy to deliver on request.
Our customers in Switzerland and Liechtenstein order and pay for our products in CHF, with Swiss VAT. The delivery is duty paid and taxed. A CHF bank account is available in Switzerland for payment processing. So there are no additional costs or customs clearance costs.
Depending on the model or weight, delivery takes place via DHL parcel service or freight forwarder.
For delivery by DHL parcel, you will receive a corresponding email confirmation in which you can track the delivery and redirect it if necessary.
In case of delivery by forwarding agency, you will also receive a delivery notification by e-mail. The delivery takes place after the forwarding agency has agreed a delivery date with you by telephone. The loudspeakers are always transported standing on a pallet. The delivery takes place "free curb", that is, up to your property boundary.
The hi-fi devices will be delivered together after your loudspeakers have been completed, approx. 3 to 4 weeks after the order has been placed.
The amount of the shipping costs depends on the weight of your ordered INKLANG speakers. The shipping costs are shown in the order process before the completion of your order and can also be found in our general terms and conditions.
In addition to delivery by our logistics partner, you can also pick up your loudspeakers personally from the factory in Hamburg, Germany, if you wish. This can be selected in the online ordering process. We will then coordinate the day and time with you directly.
So that you can unpack the speakers very gently, every delivery includes cloth gloves.
You can return the products you have ordered to us up to 1 month after delivery. A right of return only exists for products that are undamaged and that you have not subsequently redesigned or converted and only in the original packaging. We recommend that you keep the original packaging at least for the duration of your right of return, but also beyond it if necessary. You can find further regulations regarding your right of return in our general terms and conditions.
The right of withdrawal does not exist for the delivery of goods that have been painted as part of our Designers Edition (free choice of color) according to your individual color specifications, as well as individually assembled speaker cables. You can find further rules to exclude the right of return in our general terms and conditions.
We are liable for any defects in the loudspeakers we deliver in accordance with the statutory provisions. In addition to the legal guarantee, we give you a manufacturer's guarantee on our products under the following regulations:
The guarantee is 5 years from delivery. This applies without restrictions in the first three years. Changes to the surfaces of our products (e.g. anodized, painted or lasered surfaces) are no longer covered by the manufacturer's guarantee after 3 years from handover. Your invoice is proof of the guarantee.
In addition, there is a bankruptcy-proof guarantee in accordance with the Elektrogesetz at the stiftung elektro-altgeräte register, Nordostpark 72, 90411 Nürnberg, Germany. You can find more information on this in our General Terms and Conditions.
The manufacturer's guarantee is void, among other things, in the event of improper mechanical or thermal effects on the goods, in particular on the housing, attachments or loudspeaker chassis, e.g. B. indented membranes or calottes, falling damage and scratches after delivery. Further reasons for the loss of the guarantee claim can be found in our general terms and conditions.
We can currently offer this service for Germany and Austria.
The loudspeakers are delivered to you in a sturdy and rollable case, which can be easily opened by turning / tilting locks. The speakers are in pairs or as a set in the padded cases. The freight forwarder delivers the wheeled suitcase by truck with a lift "free curb", that is, up to your property boundary.
In order to keep logistics and handling costs as low as possible for you, delivery is always on Fridays and collection is always on Mondays. Different dates are therefore not possible.
The delivery takes place by a freight forwarder/truck on Friday from 8:00 a.m. to 4:00 p.m. or pick-up on Monday, also from 8:00 a.m. to 4:00 p.m. Individual time agreements or a telephone announcement are not possible due to cost reasons. Please make sure that someone at the delivery address receives the goods.
The planned loan period enables you to test the model of your choice late from Friday to Sunday until it is picked up again on Monday. Experience has shown that this duration is completely sufficient to get a very detailed listening impression and, if necessary, to vary the list. There are no longer loan periods or extension options.
The speakers of the trial weekender are used several times and checked after each loan. After returning the speaker, you will receive a discount code or a credit to your customer account in the amount of the costs. If you like the speakers, you can configure and order your own personal version online, so that the trial weekender remains free of charge for you. The purchase of the rental speakers is not planned.
The costs for the trial weekender include the delivery, collection and handling costs. After the speakers have been returned for a trial, we will debit your PayPal account with the specified costs for the trial weekender.
At the same time, you will receive a discount code or credit in the same amount on your customer account, which you can use to buy your individual INKLANG loudspeaker. In this case, the trial weekender remains free of charge for you.
A maximum of one trial weekender is eligible for reimbursement. A combination with other discounts or promotions is not possible.
Further information can be found in § 6 of our general terms and conditions.
The rental deposit will be held in your account as part of your PayPal authorization and may limit your other available limit for the duration of the authorization. A debit is only made in the event of a claim, in particular if the loudspeaker is not returned or destroyed. Further information can be found in § 6 of our general terms and conditions.
In order to offer you our service as inexpensively and simply as possible, a booking without a PayPal account is not possible.
Notice: The explanations in this FAQ are exemplary, list the most common, but not all questions and are not exhaustive. Only the regulations of our general terms and conditions are part of our contractual relationships and therefore binding. You can view them here.
To say it in advance, in the service desert of Germany, Inklang is more than just an oasis. [...] The delivery was faster than expected. Very well packed and without any blemish. I could not help it and just put the Ayers Two and put on a record. Wow....what might that sound like when they are properly set up and played in?
Here also the consultation in the run-up to my order (Ayers Three) is to be emphasized. A question is just entered online and not a few minutes later the answer appears. You just have a great feeling how you are perceived as a potential customer, and not somewhere in a waiting loop of a call center sour...