5-YEAR WARRANTY                 4-WEEK RIGHT OF RETURN

SHOWROOM                 

FAQ

Here you will find the answers to the most frequently asked questions quickly and clearly. If your answer is missing, please give us a call at any time: +49 (0) 40 180 241-100 or email us: This email address is being protected from spambots. You need JavaScript enabled to view it.. We look forward to hearing from you!

Look at & prelistening

Where can I try INKLANG speakers?

You have four options:

a) Order with four weeks right of return

You can select, configure and order your INKLANG loudspeaker online. After receiving your speaker, you have a four week return policy. This does not apply to loudspeakers that have been painted according to your individual color specifications as part of our Designers Edition (free choice of color).

b) Hear it in advance at home (trial weekender)

You can borrow the INKLANG loudspeaker of your choice nationwide for a weekend of your choice with our trial weekender. The loudspeaker will always be delivered to you on Fridays and will be picked up the following Monday. You can find out everything else about the trial weekender here.

c) Visit the showroom in Hamburg

Visit us on your next visit to Hamburg in our showroom in Stilwerk Hamburg. Come spontaneously within our opening hours or with a personal appointment that you can book online here.

d) Meet customers in your region

You are also welcome to exchange information directly with INKLANG customers in your region or to have a personal sound check. You can find out which customers live in your area here.

 

Are INKLANG speakers offered through hi-fi retailers?

INKLANG supplies its customers directly without the involvement of dealers and distributors. Since the considerable costs for these sales channels are eliminated, the price-performance ratio of our products is fundamentally better.

Amplifier & technology

Which amplifiers fit the passive INKLANG speakers?

There are basically no restrictions on the amplifiers that you can combine with your passive INKLANG loudspeaker. Due to the quality of the speakers, the use of sound-influencing settings such as bass, treble or loudness is not necessary. This allows the amplifier to work linearly and is not challenged disproportionately.

 

How high should the power of the amplifier be?

A comparison with the performance of a car helps for a basic understanding: think of a large, heavy car with an engine that is too small and you want to overtake someone with it: dangerous.

The larger the speaker or the larger the room in which it is playing, the more power is required. We recommend the use of stereo amplifiers from a price range of approx. 900 EUR and a power level of 60 watts per channel and more (Surround amplifier from around 2,000 EUR).

There are no upper limits, as the speaker is controlled more and more precisely with increasing power. In particular, there are no distortions / excessive demands on the amplifier, which are dangerous for loudspeakers. Rather, the loudspeaker is guided cleanly to its mechanical load limit, which as such is immediately audible: The membranes of the woofers hit the pole plate of the magnet system, which is audible through a clear knocking, toking sound.

 

Are the INKLANG loudspeakers suitable for tube amplifiers?

Basically, the performance level of tube amplifiers is rather low due to their technology. Conversely, tube amplifiers are usually combined with loudspeakers that have a high level of efficiency, such as horn loudspeakers. The efficiency is expressed with "dB (1W / 1 m)". However, this value makes no statement about the audiophile quality of a loudspeaker.

In the AYERS series, this value is between 82 and 85 dB (1W / 1 m) in the usual middle segment of the market. This is absolutely unproblematic for the combination with all other amplifier technologies.

Technically, there is nothing to be said against the combination of our loudspeakers with a tube amplifier, but the achievable maximum volumes tend to be limited due to the lower power level in combination with a medium efficiency. As a guide, we recommend a minimum power level of your tube amplifier of 60 watts per channel.

Order & payment

How do I order my INKLANG speakers?

You can configure your individual INKLANG loudspeaker online in our configurator, add it to the shopping cart and order it. You are also welcome to send us your configuration by phone or email and we will prepare everything for you.

 

How and when do I pay?

With your order we ask you for a down payment of 50% of the purchase price. The second half is due for approx. 4 to 6 weeks when your loudspeakers are ready for dispatch. Payment is made by bank transfer, Sofort-Klarna (if available for country) or PayPal.

 

 

Do you offer payment in installments?

We currently do not offer such an option. 

 

Which countries do you deliver to?

INKLANG currently delivers to the following countries: Germany, Austria, Switzerland and Liechtenstein (in CHF with Swiss VAT and taxed), the Netherlands, Luxembourg, Belgium and France. Other countries are happy to deliver on request.

 

How is the processing for customers in Switzerland and Liechtenstein?

Our customers in Switzerland and Liechtenstein order and pay for our products in CHF, with Swiss VAT. The delivery is duty paid and taxed. A CHF bank account is available in Switzerland for payment processing. So there are no additional costs or customs clearance costs.

Delivery & return

How do I get my INKLANG speakers delivered?

Depending on the model or weight, delivery takes place via DHL parcel service or freight forwarder.

For delivery by DHL parcel, you will receive a corresponding email confirmation in which you can track the delivery and redirect it if necessary.

In the case of delivery by forwarding agent, delivery will take place after the forwarding agent has coordinated a delivery date with you on the phone. The loudspeakers are always transported standing on a pallet. The delivery takes place "free curb", that is, up to your property boundary.

 

How much are the shipping costs?

The amount of the shipping costs depends on the weight of your ordered INKLANG speakers. The shipping costs are shown in the order process before the completion of your order and can also be found in our general terms and conditions.

 

Are gloves included with the speakers?

So that you can unpack the speakers very gently, every delivery includes cloth gloves.

 

Is the goods insured when shipping?

The goods are insured against damage in transit. Please check the shipping packaging for any externally visible cracks or deformations before you acknowledge. Please notify us of hidden damage that you only discover after unpacking, within 12 hours of receipt, at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

How long is my right of return?

You can return the products you have ordered to us up to 1 month after delivery. A right of return only exists for products that are undamaged and that you have not subsequently redesigned or converted and only in the original packaging. We recommend that you keep the original packaging at least for the duration of your right of return, but also beyond it if necessary. You can find further regulations regarding your right of return in our general terms and conditions.

 

Which products do not have a right of return?

The right of withdrawal does not exist for the delivery of goods that have been painted as part of our Designers Edition (free choice of color) according to your individual color specifications, as well as individually assembled speaker cables. You can find further rules to exclude the right of return in our general terms and conditions.

Warranty & guarantee

How long is the guarantee on my INKLANG speakers?

We are liable for any defects in the loudspeakers we deliver in accordance with the statutory provisions. In addition to the legal guarantee, we give you a manufacturer's guarantee on our products under the following regulations:

The guarantee is 5 years from delivery. This applies without restrictions in the first three years. Changes to the surfaces of our products (e.g. anodized, painted or lasered surfaces) are no longer covered by the manufacturer's guarantee after 3 years from handover. Your invoice is proof of the guarantee.

In addition, there is a bankruptcy-proof guarantee in accordance with the Elektrogesetz at the stiftung elektro-altgeräte register, Nordostpark 72, 90411 Nürnberg, Germany. You can find more information on this in our General Terms and Conditions.

 

When do I lose my warranty?

The manufacturer's guarantee is void, among other things, in the event of improper mechanical effects on the goods, in particular on the housing, attachments or loudspeaker chassis, e.g. B. indented membranes or calottes, falling damage and scratches after delivery. Further reasons for the loss of the guarantee claim can be found in our general terms and conditions.

 

Who do I contact in the event of a warranty claim?

Pack the defective device with a copy of the invoice and a short, meaningful description of the error in the original boxes. For the return please contact us: INKLANG Lautsprecher Manufaktur GmbH, Peutestrasse 53 C, 20539 Hamburg, telephone within Germany free of charge: 0800/724238, international telephone: +49 (0) 40 180241-100, fax: + 49 (0) 40 182024-109, mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

INKLANG Trial Weekender

Prelistening at home

In which countries is the trial weekend offered?

We can currently offer this service for Germany, Austria and the Netherlands.

 

How does delivery / collection take place?

The loudspeakers are delivered to you in a sturdy and rollable case, which can be easily opened by turning / tilting locks. The speakers are in pairs or as a set in the padded cases. The freight forwarder delivers the wheeled suitcase by truck with a lift "free curb", that is, up to your property boundary.

 

Are different delivery dates possible?

In order to keep logistics and handling costs as low as possible for you, delivery is always on Fridays and collection is always on Mondays. Different dates are therefore not possible.

 

In what time frame does delivery and collection take place?

Depending on the model, delivery is made by a freight forwarder or parcel service. The delivery takes place on Friday from 8:00 a.m. to 4:00 p.m. or pick-up on Monday, also from 8:00 a.m. to 4:00 p.m. Individual time agreements or a telephone announcement are not possible due to cost reasons. Please make sure that someone at the delivery address receives the goods.

 

Can I extend the loan period?

The planned loan period enables you to test the model of your choice late from Friday to Sunday until it is picked up again on Monday. Experience has shown that this duration is completely sufficient to get a very detailed listening impression and, if necessary, to vary the list. There are no longer loan periods or extension options.

 

Can I buy the speakers on loan?

The speakers of the trial weekender are used several times and checked after each loan. After returning the speaker, you will receive a discount code or a credit to your customer account in the amount of the costs. If you like the speakers, you can configure and order your own personal version online, so that the trial weekender remains free of charge for you. The purchase of the rental speakers is not planned.

 

What are the costs for the trial weekender?

The costs for the trial weekender include the delivery, collection and handling costs. After the speakers have been returned for a trial, we will debit your PayPal account with the specified costs for the trial weekender. At the same time, you will receive a discount code or credit in the same amount on your customer account, which you can use to buy your individual INKLANG loudspeaker. In this case, the trial weekender remains free of charge for you. Further information can be found in § 6 of our general terms and conditions.

 

Rental deposit: Will the rental deposit be debited from my account?

The rental deposit will be held in your account as part of your PayPal authorization and may limit your other available limit for the duration of the authorization. A debit is only made in the event of a claim, in particular if the loudspeaker is not returned or destroyed. Further information can be found in § 6 of our general terms and conditions.

 

Can I book the trial weekender without a PayPal account?

In order to offer you our service as inexpensively and simply as possible, a booking without a PayPal account is not possible.

* The explanations in this FAQ are exemplary, list the most common, but not all questions and are not exhaustive. Only the regulations of our general terms and conditions are part of our contractual relationships and therefore binding. You can view them here.

One of the most popular genres of music ever:
hymns of praise.

Tested and found to be very good.
Again and again.
  • Philip M.

    An excellent product combined with a great and approachable service. I felt really well consulted at all times … and then there the sound.

  • Anonymous

    Service, delivery and product perfect.

  • Anonymous

    Fantastic loudspeakers, very obliging service in the showroom at Stilwerk. Fully satisfied.

  • Stephan W.

    Quick, easy and professional.

  • Anonymous

    Great speakers. My question were answered quickly and extensively even on the weekend.

  • Michael S.

    Very good consultation, excellent speakers with great value for money and fast delivery. I can only recommend it.

  • Holger K.

    Everything went well, from the order to the delivery. They even sound noticeably better at home than during the sound check at Stilwerk :-)))

  • Anonymous

    INKLANG is a shop where you not only get a great product, but also feel very welcomed. Friendly and binding …

  • Anonymous

    The whole buying-experience was a pleasure. The communication was good, all my wishes were taken into account and two wonderful speaker were delivered in the given time.

  • Peter W.

    Hereby, I’d like to tell all future customers that I’m very happy with my 13.2 loudspeakers. It’s not “just” the listening experience …

  • Michael S.

    Very good consultation, excellent speakers with great value for money and fast delivery. I can only recommend it.

  • Alf G.

    The loudspeakers are top class for their size. Mozart’s floating, Verdi’s choir appears to be in the room and Jimi Hendrix performs a personal concert in the living room …